Last Updated: January 21, 2022
The Bottom Line
We are committed to protecting your privacy. This Privacy Policy describes how Bella Oaks and its affiliated brands and/or companies (collectively, “Bella Oaks”, “our”, “us” or “we”) collect, use, and share certain personal information from you to improve our products and services. This Privacy Policy explains:
By submitting information to us and/or using our website, mobile sites, or applications (any and all of which will be referred to as the “Site”), you agree to the terms and conditions of this Privacy Policy.
This Privacy Policy applies when you visit the Site; when you make a purchase from us; subscribe to our mailing list; sign up for our events; and when you engage with our brand page on social media platforms including, but not limited to, Facebook, Pinterest, Twitter, or Instagram, though note it only addresses how we use your information provided through such platforms. We process any information we collect when you enable or use a third-party site or application, including social media platforms, under this Privacy Policy. Information collected by the third party operating the site is governed by its own privacy policies, and we have no control over, and shall not be responsible for, the third party’s use of your personal information. We encourage you to read the privacy policies of those websites and applications. Thus, by linking to or engaging with any social media platform, you will be assuming the risk that the information you provide on that platform may be viewed and/or used by third parties for any purposes, and agree that we have no control or responsibility for such third party viewing and uses.
We may collect certain personally identifiable information (“personal information” or “personal data”) from you, such as:
We may also collect other information that we request from you, and that you provide to us. In many cases, such information will be collected directly from you but information may also be gathered from third-party sources such as marketing and fulfillment companies, opt-in lists, publicly available data, and other companies and referrals. We may use this information to contact you, and as otherwise permitted by this Privacy Policy.
We may also collect certain personal information gathered from you passively through automated means (“other information”), such as the referring URL, your IP address, which browser you used to come to the Site, the country, state or province from which you access this Site, cookie IDs and segment IDs associated with cookie IDs, the pages of our Site that you viewed during your visit, duration and frequency of visit, any search terms entered on our Site, anonymized demographic information, log file data, and/or other anonymous usage statistics. We collect this other information through cookies, web beacons, navigational and location data, clear gifs, clickstream data, and other similar technologies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We also may use third-party website analytics tools (such as Google Analytics and Facebook Pixel), that collect information about visitor traffic on our sites and mobile applications, and these third-party service providers may collect certain data from our Site as well. You can set your browser to notify you when a cookie is sent or refuse cookies altogether, but certain features of our website might not work without cookies. We may also use web beacons in emails and newsletters so that we know when such communications have been opened and to otherwise help us tailor our communications to you. Please note that cookie-based opt-outs are not effective on mobile applications. However, on many mobile devices, application users may opt out of certain mobile tracking activities via their device settings.
You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests by editing or opting out of your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/. You can opt-out of receiving targeted ads on Facebook at https://www.facebook.com/settings/?tab=ads. To exercise your choices with respect to targeted advertising and tracking on your mobile device or browser, we recommend you explore your options to reset, limit or turn off your advertising ID on your particular device.
We use your personal data only for specific and limited purposes. We use the information described above to process your requests and wine club orders; communicate with you about our products, services, offers, and events; offer you products and services we believe may be of interest to you; analyze trends and enhance our communications strategies with you; and to improve the quality of our online guest services.
We may also use this information for system administration to diagnose problems with our servers and software or to administer our site.
In certain cases, we may disclose your personal data to third parties under limited circumstances if we conclude that we are required by law or have a good faith belief that access, preservation, or disclosure of such information is reasonably necessary to protect the rights, property, or safety of our winery, our customers, or the public. We do not sell your personal data to third parties.
We may also contract with other companies and individuals to perform certain functions and services, including processing, storing, tracking, and organizing information on our behalf. These third-party service providers may have access to your personal data to perform their functions and to provide services to us. We require our third-party service providers to maintain industry-appropriate security measures to protect your personal information.
In some cases, we may partner with other companies, affiliates, clients, data vendors and third parties that we’ve carefully chosen to enhance your customer experience, usually through co-branded partnerships, promotions, and wine club experiences. In such cases you may need to opt in with those third-party partners to enable them to market their or other selected third parties’ products and services to you. You will have an opportunity to opt-out of those communications by unsubscribing from any third-party communications you do not wish to receive subject to those third parties’ privacy policies. We may also use non-personal data from these third parties pursuant to their own privacy policies.
We may aggregate your personal data so that the aggregated information does not personally identify you or anyone else. If we combine any non-personal information with personal information, the combined information will be treated by us as personal information as long as it is combined. We may collect, use, and disclose non-personal information for any purpose.
We will retain your personal information for the time period necessary to fulfill the relevant services and purposes outlined above and to maintain our business records, as required by applicable law. We may continue to retain and use aggregated, anonymous data previously collected and/or anonymize and aggregate your personal information.
If you are a resident of the European Economic Area, we may transfer your personal information to countries outside of the European Economic Area that have different data protection standards, including the United States. Your personal information will be held and processed on Bella Oaks' servers in the United States. We take appropriate security measures to keep transferred personal data secure. By using our Site, you consent to international transfer of your personal information and understand that data stored in the United States may be subject to lawful requests by the courts or law enforcement authorities in the United States.
Our Site is not intended for people under the legal drinking age of 21. We do not seek or knowingly collect any personal information from or about individuals under the age of 21. If we become aware that we have unknowingly collected personal information from an individual under the legal drinking age, we will make commercially reasonable efforts to delete such information from our database.
We take appropriate organizational, technical and administrative security measures to protect personal information under our control, including encryption and anonymization. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure or is ever completely secure or error-free. Please note that you are responsible for maintaining the confidentiality of any user name or password you use.
To opt out of receiving electronic marketing communications from us, you may (1) follow the “unsubscribe” instructions contained in any emails you receive, (2) send a blank email with “unsubscribe” in the subject line, to info@bellaoaks.com from the email address you would like removed, or (3) send us a request at the address in the Contact Us section below. We will endeavor to comply with all requests as soon as reasonably practicable as required by applicable law.
You may also view, update, change or delete information. If you have an account with us, go to the My Account page on the Site and access your account using your log-in and password. Any changes you make on your account profile page through the Site will be reflected on that same Site. Subject to certain exceptions prescribed by law, you will be given reasonable access to your personal information, entitlement to challenge the accuracy and completeness of the information, and the ability to have it amended or deleted as is appropriate. You may also submit updated personal information or deletion requests to us as set out in the Contact Us section below. In your request, please make clear what information you would like to have changed or deleted.
Regardless of your opt-out preferences, there still may be times when we will contact you for administrative reasons, such as those related to an order you placed, an inquiry you made, a legally required notice, and so on. Please note that we are not responsible for removing information from or updating information in the databases of third parties with whom we have already shared your personal information.
This Privacy Notice for California Residents supplements the information contained above in Bella Oaks Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“California Consumers” or “customer”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this notice.
As described above, we collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“California personal information”). In particular, Bella Oaks has collected the categories of California personal information described in the “Information that We Collect from You” section above from its customers within the last twelve (12) months. We may use or disclose the California personal information we collect consistent with the “How We May Use Your Information” and the “How We May Disclose Your Information” sections above. The CCPA provides California residents with specific rights regarding their California personal information. This section describes California Consumers’ CCPA rights and explains how to exercise those rights.
California Consumers have the right to request that we disclose certain information about our collection, disclosure and use of a customer’s California personal information over the past 12 months. To the extent available, once we receive and confirm a California Consumers’ verifiable request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose:
California Consumers have the right to request that we delete any of the customer’s California personal information that we collected and retained, subject to certain exceptions. Once we receive and confirm a verifiable request (see Exercising Access, Data Portability, and Deletion Rights), we will delete the customer’s California personal information from our records, unless an exception applies.
To exercise the access, data portability, and deletion rights described above, California Consumers may submit a verifiable request to us by sending an email with the request to info@bellaoaks.com. California Consumers, or an authorized agent, may only make a verifiable request for access or data portability twice within a 12-month period. The verifiable request must provide sufficient information that allows us to reasonably verify the customer is the individual about whom we collected California personal information or an authorized representative and describe the customer’s request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We endeavor to respond to a verifiable request within forty-five (45) days of receipt. If we require more time (up to 90 days), we will inform you of the reason in writing. For data portability requests, we will select a format to provide the California personal information in a readily useable format and allow the customer to transmit the information from one entity to another entity without hindrance. We will not charge a fee or refuse to process or respond to a verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee or refusal, we will notify the customer of such and, if applicable, provide a cost estimate before completing the customer’s request.
We will not discriminate against a customer for exercising any of their CCPA rights.
California Civil Code sections 1798.83-1798.84 give California residents the right to ask us for a notice describing the categories of personal information we share with third parties for their direct marketing purposes. Upon request, we will identify the categories of information shared, and will include a list of the names and addresses of third parties with which it has been shared, for the immediately preceding calendar year. If you are a California resident and would like a copy of this notice, please submit a written request using the contact information set forth below. Please allow 30 days for a response. If your request is received by a different method, please allow 150 days for a response. Please note that we are only required to respond to one request per customer each year.
Furthermore, “Do Not Track” is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. At this time, we do not respond to Do Not Track browser settings or signals.
Any questions or requests you may have regarding our Privacy Policy should be directed via email to info@bellaoaks.com. You can also write us at: Bella Oaks, P.O. Box 823, Rutherford, CA 94573.
The terms of this Privacy Policy may change from time to time. We will notify you of any material changes to this Privacy Policy by posting a notice on the homepage for a reasonable period of time after such changes are made that this Privacy Policy has been updated, and by changing the “Last Updated” date at the top of this Privacy Policy. We encourage you to check this page periodically for any changes. Your continued use of this Site following the posting of changes to this Privacy Policy will mean you accept those changes.
Use of this Site is governed by, and subject to, the legal notices contained in our Terms of Use.Your use, or access, of the Site constitutes your agreement to be bound by these provisions. IF YOU DO NOT AGREE TO THESE TERMS OF USE YOU MAY NOT ACCESS OR OTHERWISE USE THE SITE.
We welcome comments, queries, and suggestions; please feel free to email us at info@bellaoaks.com.